FAQ's

❓ Frequently Asked Questions (FAQs)

1. What is Prime Store?

Prime Store is an online destination for high-quality tech gadgets, smart accessories, and innovative beauty tools. We provide modern solutions that make life easier, smarter, and more stylish , all at competitive prices.

2. Where are you based, and do you deliver across Pakistan?

Yes, we are based in Pakistan and proudly offer nationwide delivery. From Karachi to Islamabad and everywhere in between , we’ll deliver right to your doorstep.

3. How long does delivery take?

Orders are typically processed within 24–48 hours. Delivery time may vary based on your location but usually takes 6-8 working days.

4. Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery for most orders across Pakistan for your convenience and peace of mind.

Do you offer any warranty or guarantee on your products?

We ensure all our products pass a strict quality check before shipping. Some items may include a replacement warranty (if mentioned). For any faulty or damaged items, please contact us within 48 hours of delivery.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email. You can use it to track your order's progress in real time.

7. What if I receive a defective or wrong product?

We’re sorry if that happens! Please contact us on WhatsApp (0321-1194716) or email us at  www.primeitem.store.com

within 48 hours, and we’ll resolve the issue promptly.

8. Do you accept returns or exchanges?

Due to the nature of tech and beauty gadgets, we only accept returns for defective or damaged products reported within 48 hours of delivery. Please review our Returns Policy for full details.

9. Are your beauty gadgets safe to use?

Yes! All our beauty gadgets are selected based on user safety, efficiency, and quality. However, we recommend reading the instructions carefully and doing a patch test before use.

10. How can I contact your support team?

You can reach us at:
📧 Email: info@primeitem.store.com
💬 WhatsApp: 0321-1194716
We typically respond within 12–24 hours on working days.